Km2 Solutions - Technology

Our Technology

Current Telecom Technology

Fiber Optic Connectivity to all Call Centers

100mb Internet Connectivity

Managed MPLS

Centralized infrastructure at the Miami Terramark (NAP of the Americas)

All calls routed to Nap of the Americas (closest Caribbean landing point), then routed to remote centers as business requires

Network bandwidth structured to support 2500+ concurrent agents

Only limited by number of calls physically handed off to our equipment

Additional Sites

Dynamic routing between centers

VPN connectivity for backup

Centrally managed from US facilities

Comprehensive disaster recovery plan

UPS (power provided to entire center)

On-site continuous power generation (Diesel backup)

Redundant systems and processes

Regularly scheduled disaster recovery and business continuance testing