Km2 Solutions - Platform

Technology Platform

KM² utilizes inContact ,the proven on demand call center software to help deliver exceptional customer experiences, providing you with innovative solutions, and hassle-free deployments · Delivered via a SaaS model—no installation, easy to deploy, easy to customize

inContact always includes the latest technology with no need for complicated upgrades
Allows multiple sites to operate as one, routing multi-channel contacts to the right agents regardless of their location
Reduces the costs of attrition by helping you identify, hire and retain the right agents
Assign multiple skills by agent to ensure maximum utilization of resources
Take advantage of painless and fast scaling—increasing agent capacity with one phone call
Backed by a powerful voice and data network backbone with enterprise security and redundancy
IVR with speech recognition—gives the customer the ability to classify their needs

Automatic call distributor (ACD) with skills-based routing—identify the right agent to ensure customer satisfaction and route the contact more efficiently
Computer telephony integration CTI—align voice functionality with database records
Outbound Dialing—create and manage outbound campaigns for maximum productivity
PBX—overlay inContact on any existing PBX
drag-and-drop interface
inContact resides on enterprise-grade servers with complete geographical redundancy—more powerful, secure, and reliable than most contact centers can deploy on their own
Backed by 24/7/365 advanced technical support and the industry’s best published service level agreement (99.99%)
Supports multisite and at-home workforces

· Assign multiple skills by agent to ensure maximum utilization of resources

· inContact successfully handles over one billion calls per year

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