Omnichannel Engagement
KM² Solutions manages customer interactions across the entire lifecycle, engaging with them at any touchpoint of their choosing. We support nearly every industry and adhere to all quality, technology, and information security standards. We continuously invest in our people, processes, organization, and technology to ensure the highest levels of performance, integrity, and risk management.
Services
Customer Care
Our call centers are located in regions with extensive tourism and service sectors, meaning our agents are not only professional but possess excellent interpersonal skills.
Business Management
KM² possesses extensive experience as a go-between for our clients and their customers, guaranteeing high-quality interactions.
Sales & Marketing
Our agents receive the necessary training to make both outbound sales and marketing calls and field incoming calls from our clients’ existing customers.
Back-Office Processing
At KM², our agents are trained to perform complex administrative tasks. Given our multilingual capabilities, we can also provide high-quality transcription services and data entry.
Technical Support
KM² has developed operational teams with the technical know-how to serve customers with even the most complex inquiries.
Analytics
KM² Solutions provides cutting edge analytics solutions. Using natural language processing, keywords, and tonality, we can better predict outcomes to improve the customer experience.
Industries
Automotive
Cable & Wireless
Communications & Media
Consumer Packaged Goods
Financial Services
Healthcare
Insurance
Real Estate
Retail & E-Commerce
Technology
Travel & Hospitality
Utilities
KM² Solutions performs at or better than expected KPI’s at half the cost of domestic teams, immediately increasing your business productivity by 200%!
Our Technology
Private MPLS Network
KM² Solutions provides full redundancy to all of its facilities including dual North American Colocation facilities assuring the optimum in performance and reliability.
Virtual Desktop Enviroments
KM² Solutions can rapidly deploy and manage our desktop environment providing clients the flexibility they need in a safe, secure environment.
Change Management
KM² Solutions technology operates under a robust change philosophy that allows for maximum flexibility in a prudent and controlled manner.
Modular Voice and Data Gateways
Our flexible designs allow us to connect to clients and vendors in the method that is the best fit for them. Our integration services are world-class; we do this every day.
Contact Management Solutions
KM² Solutions offers full multichannel contact management solutions to meet whatever needs the client might have, all managed through one easy to use interface.
Continuous Feedback
Our systems bring together all phases of the employee lifecycle, from recruitment, to training, quality monitoring, and performance.
Client Experience
As a client, working with your nearshore team couldn’t be easier. We will build the experience to fit your style of management. Some details you will manage directly, the others we will handle in-house.
The KM² operations team is expertly data-driven.
We measure every element of your campaign and continuously strive to improve results.
If we can measure it, we can manage it.
At KM² Solutions we pride ourselves on maintaining the highest standard of integrity in serving our clients. We perform with strict adherence to our clients’ guiding principles and values.
We take extra care to protect the reputation and brand image that each of our clients has worked to build. Regular monitoring and audits of our branch locations are conducted to ensure compliance with all industry acts and standards including FDCPA, HIPAA, TCPA, FCRA, TCFAPA, and PCI DSS. We work tirelessly to maintain our record of high-quality performance on every account.