In a year faced with economic volatility, inflationary pressures, and recessionary concerns, 2023 proved to be a year of remarkable resilience for our company
KM² Solutions is pleased to announce that it has been named a winner in the 2023 Excellence in Customer Service Awards presented by Business Intelligence Group
KM² Solutions is pleased to announce its inclusion in the 2023 Global Outsourcing 100® list produced by the IAOP® (International Association of Outsourcing Professionals®).
"Responses to COVID-19 have speeded the adoption of digital technologies by several years—and that many of these changes could be here for the long haul"
KM² Solutions’ bilingual footprint presently spans the Dominican Republic, Honduras, and Colombia, with state-of-the-art, LEED-certified contact centers in each location.
Something unusual is happening in the U.S. labor market, and while it’s not looking good domestically, it is driving greater interest in nearshore outsourcing.
Frost & Sullivan, has awarded the company with the 2022 Central American and Caribbean Customer Experience Outsourcing Services Company of the Year Award.
In order to provide first-class services to clients, companies need great employees. At KM² Solutions, we view our people as our greatest resource and strength.
KM2 Solutions, the largest Business Process Outsourcer (Contact Center) in the Eastern Caribbean, is pleased to announce the completion of the latest expansion of its facility in Massade, St. Lucia.
As we continue to navigate the changing tides posed by this pandemic, our priorities remain the same – our employees’ safety and maintaining a clean/hygienic building with a conducive working environment.
2020 was a year of dramatic change. Businesses worldwide were forced to adapt to operational changes amid stay-at-home orders and strict safety protocols.
While most of us will be pleased to see 2020 in our rearview mirrors, we at KM2 Solutions want to take time to reflect on this past year. Although it has been a year of challenges, it has also been one of opportunity...
On December 9th, 2020, KM² Solutions, in association with Ryan Strategic Advisory, held a webinar discussing how technology is rapidly changing the call center...
Effective Information Security & Compliance in a Work-From-Home Model
In a recent Covid-19 poll administered by The Hackett Group to 250 of its clients, 94 percent of respondents said they would increase WFH after the crisis.
KM² Solutions, in association with Ryan Strategic Advisory, held a webinar covering a range of topics addressing the unique set of challenges that faced the outsourcing...
When considering how best to allocate business resources, it is important to understand the trade-offs between keeping processes in-house and outsourcing them...
