KM² Solutions is a company that provides value to our clients by delivering reliable, effective and best-in-class Call Center and Risk Management Solutions supporting the following industry verticals:

Telecommunications

Financial Services

Automotive

Media

Mortgage

Direct Marketing

KM² Solutions meets and exceeds all industry specific Quality, Technology, Logical and Physical security standards. All our centers are connected on a unified platform for maximum business continuity and redundancy. From our state of the art MPLS network, PCI Compliance (certification in progress) and SAS 70 certification, KM² Solutions has and continues to make the required investments in People, Process, Organization and Technology in ensuring highest levels of integrity and compliance to our clients.

BRAND IMAGE

KM² Solutions always considers our clients' reputation and image in the marketplace when touching their customer. We perform with strict adherence to our client's guiding principles and values. KM² Solutions has a track record of integrity and quality that matches its performance. To preserve brand image and lay emphasis on reputation, KM² Solutions has proactively taken steps to protect the brand image of our clients. We conduct regular monitoring and auditing of our branch locations, our staff and account executives receive compliance training and guidelines such as FDCPA, HIPAA, FTCA, and TCFAPA to ensure regulatory compliance.

VOICE OF THE CUSTOMER

KM² Solutions is committed to providing Clients with high quality customer service. Our executives and operations teams maintain close contact with our Clients from concept through the deployment phase and thereafter. KM² Solutions has the flexibility to craft custom programs to meet our client's unique business needs.

RECRUITING AND EDUCATION PRACTICES

KM² Solutions actively recruits, trains and retains the most qualified people available. We take every measure to ensure that our agents and managers have full knowledge of the products and services offered by our clients. Our team understands the importance of the client's brand image and reputation.

Our recruitment, training and retention programs are the foundations that drive Service Excellence!

 

 

 

Our mission is to provide our client partners with unparalleled value through our commitment to Near Shore call center solutions, long term business partnerships and a philosophy that continually seeks tomorrow’s solutions for today’s business needs.

We exceed our client’s expectations.