KM² Solutions is a company that provides value to our clients by delivering reliable, effective and best-in-class Call Center and Risk Management Solutions supporting the following industry verticals:
KM² Solutions meets and exceeds all industry specific Quality, Technology, Logical and Physical security standards. All our centers are connected on a unified platform for maximum business continuity and redundancy. From our state of the art MPLS network, PCI Compliance (certification in progress) and SAS 70 certification, KM² Solutions has and continues to make the required investments in People, Process, Organization and Technology in ensuring highest levels of integrity and compliance to our clients.
KM² Solutions always considers our clients' reputation and image in the marketplace when touching their customer. We perform with strict adherence to our client's guiding principles and values. KM² Solutions has a track record of integrity and quality that matches its performance. To preserve brand image and lay emphasis on reputation, KM² Solutions has proactively taken steps to protect the brand image of our clients. We conduct regular monitoring and auditing of our branch locations, our staff and account executives receive compliance training and guidelines such as FDCPA, HIPAA, FTCA, and TCFAPA to ensure regulatory compliance.
VOICE OF THE CUSTOMER
KM² Solutions is committed to providing Clients with high quality customer service. Our executives and operations teams maintain close contact with our Clients from concept through the deployment phase and thereafter. KM² Solutions has the flexibility to craft custom programs to meet our client's unique business needs.
RECRUITING AND EDUCATION PRACTICES
KM² Solutions actively recruits, trains and retains the most qualified people available. We take every measure to ensure that our agents and managers have full knowledge of the products and services offered by our clients. Our team understands the importance of the client's brand image and reputation.
Our recruitment, training and retention programs are the foundations that drive Service Excellence!
Our mission is to provide our client partners with unparalleled value through our commitment to Near Shore call center solutions, long term business partnerships and a philosophy that continually seeks tomorrow’s solutions for today’s business needs.
We exceed our client’s expectations.
David Kreiss, President
David Kreiss is the founder and President of KM² Solutions...
Maggi Williams, Chief Global Strategy Officer
Maggi Williams is responsible for the Global growth and development of KM²'s business in Central America and the Caribbean...
Eric Stein, Senior Vice President - Sales & Marketing
Eric Stein is applying his years of experience to diversify, grow and maintain clients and to increase the market awareness of KM² Solutions...
Ray Valentine, Chief Technology Officer
Ray Valentine is the Chief Technology Officer at KM² Solutions. Mr. Ray Valentine has over 20 years of experience in call center technologies...
Stacy Bagal, Senior Advisor – Media
Stacy Bagal has over 25 years experience serving major media groups throughout the United States. He has managed and developed successful inbound and outbound programs for customer service, sales, retention and circulation development for most of the major newspaper properties.
Gary Myers, Partner
Pioneer in construction and design of Near Shore Call Centers