KM² Solutions news
Castries, St. Lucia – Dec 11, 2012
In an award presentation at its Castries office, KM² officials received the award from CBA’s Janice Sutherland who praised the company for its excellent strategic vision and execution as well as its engagement with employees towards delivering an excellent contact center product. Ms. Sutherland continued that KM² won the award beating out other companies in the same category, adding that CBA was thrilled to make the award presentation
to a true industry leader.
Tony Jennings, KM²’s Regional VP, received the award on behalf of KM² said “that everyone at KM² Solutions has contributed to this achievement, from the leadership of CEO David Kreiss, founding partner Gary Myers, and Chief Strategy Officer Maggi Williams, to all managers, support staff, and the customer facing agents, each in our respective roles has an enduring commitment to excellence which enables the company to succeed and be more than the sum of its parts”.
KM² Founder and CEO David Kreiss credits KM²’s success as a near shore provider with the establishment of a strong local leadership team, solid processes, and a dedicated workforce that quickly embraced excellence in customer communications, allowing the company to grow very quickly in the Caribbean. KM² provides a broad range of services for major international firms from banks to auto finance companies, media companies, and internet, cable TV and phone service providers
Jennings feels that the award is a testament to the excellent employee pool at KM². He suggested that strategic vision and execution amount to little if an organization does not have the right people at all levels allowing it to execute that vision. He used the opportunity of the award presentation to thank KM² employees across the region for their excellent work and commitment to the organization and the customers that KM² serves.
KM² Solutions has three contact centers in the Caribbean - the largest center in St. Lucia, a center in Bridgetown, Barbados and a third in Grenville, Grenada. The company also has a presence in Latin America with another large center operating in San Pedro Sula, Honduras