KM² Solutions was founded by David Kreiss (K), and Myers brothers (M²) in 2004 with their original facility in St. Lucia.
Their mission was to provide outsourcing solutions to US-based companies from countries close to home.
KM² Solutions has built its business around the core principles of providing quality contact center services, close to the shores of the United States. As a growing enterprise, we strive to bring professionalism and performance to every client we serve.
Frost & Sullivan Award
KM² Solutions is proud to announce that global consulting firm, Frost & Sullivan, has awarded the company with the 2022 Central American and Caribbean Customer Experience Outsourcing Services Company of the Year Award. This honor is given to Nearshore BPO companies who have exemplify visionary innovation, market-leading performance, and unmatched customer care.
OUR PEOPLE
We recognize our people as our greatest resource and strength. We carefully choose locations in regions that provided access to a talented and well-educated workforce. We actively recruit the most highly qualified candidates for our call centers, offering competitive salaries and additional incentives, and place special emphasis on developing our teams to meet the complex and ever-changing demands of our clients.
Kristhian Hernandez, Colombia
Giovana Charles-Emmanuel, St. Lucia
Shamarr Boyce, Barbados
Iria Gonzalez, Colombia
Shaquan Farrell, Barbados
Site Leadership
Saint Lucia
Barbados
Grenada
Honduras
Dominican Republic
Colombia
David Kreiss
President, Founder & CEO
The founder of KM² Solutions, Mr. David Kreiss has an extensive background in credit, collections, and customer care which has directed KM² to its current status as one of the fastest growing and technologically advanced companies in the Industry. From managing credit policy and collections as a senior officer of Citibank Bankcards, to developing a risk management practice and strategic business systems while operating one of the largest operating centers as Senior Vice President of American Express, Mr. Kreiss’ accomplishments are considerable. He has managed large operations for over 30 years. He is one of the pre-eminent call center builders, responsible for the development of 3 of the largest accounts receivable and customer care companies in the U.S. He grew Nationwide Credit, founded OSI and Convergent Resources Inc. and is the key architect and strategist in the creation and growth of KM².
A HISTORY OF EXCELLENCE
For two decades, KM² Solutions has been in business delivering clients best-in-class BPO services and serving nearshore communities with stable career opportunities.
KM² is committed to continuing to invest and develop across its countries of operation, spending millions on new facilities, employee development programs, telecommunications infrastructure, and giving back to the communities the company works within.
OUR CORE VALUES ARE SQUARED
The KM² Solutions mission is to develop long-term relationships with each client through unparalleled service and attention to detail.
Not only do we become an extension of your brand, but we also become a strategic partner, driving operational efficiencies along with customer satisfaction. We combine our technical expertise, bilingual capabilities, and nearshore facilities to ensure the highest performance possible. We seek tomorrow’s solutions for today’s business needs and always strive to exceed our clients’ expectations.
COMMUNITY SPOTLIGHT
At KM² Solutions, success as a multinational business is grounded in becoming a positive and contributing member of the local communities where the company operates. Its commitment to employees, the environment, and local charitable organizations has become an inalienable part of its operations and strategy. These initiatives are made possible by KM² Cares, the company’s internal corporate social responsibility division. Through KM² Cares, the company has taken initiative to support social and charitable causes focused on health and education.
Awards
We are proud to be an award-winning business within the global outsourcing community!
2012
Caribbean Business Awards (CBA):
Contact Center of the Year
2013
Nearshore Americas Power 50:
#19 David Kreiss
2013
inContact Mojo Award Global
Cloud Citizen
2015
Frost & Sullivan Best Practices Awards: Customer Value Leadership
2016
2016 Nearshore Americas Executive
of the Year, David Kreiss
2017
CIOReview Magazine: 20 Most Promising Contact Center Technology Solution Providers
2019
AI Global – Most Outstanding Call Centre Solutions Provider
2019
Frost and Sullivan: Competitive Strategy Innovation and Leadership Award
Core Values
The KM² Solutions mission is to develop
long-term relationships with each client through unparalleled service
and attention to detail.
Not only do we become an extension of your brand, but we also become a
strategic partner, driving operational efficiencies along with customer
satisfaction. We combine our technical expertise, bilingual
capabilities, and nearshore facilities to ensure the highest performance
possible. We seek tomorrow’s solutions for today’s business needs and
always strive to exceed our clients’ expectations.
Our core values are SQUARED
SERVICE
We treat all customers as though they were our own family and friends. Everyone we interact with deserves our greatest sense of empathy, respect, politeness, and willingness to help.
QUALITY
Quality is not an act, it is a habit. It means doing things right, even when no one is looking. We strive to be compliant, adherent to regulations, and follow the best in business practices.
UNDERSTANDING
We understand that the talent of the individual strengthens the power of the team. Together, we can achieve more. By understanding and supporting each other, we meet our objectives and exceed our clients' expectations.
ACCOUNTABILITY
Accountability is the glue that ties commitment to the result. As self-empowered employees, we are responsible for doing the right thing. We can have results or excuses, not both.
RESPECT
Respect for ourselves guides our morals, respect for others guides our manners.We strive not only to find appreciation for others, but to live with character deserving of esteem.
EXCELLENCE
Every day we aim to be our best by improving upon our yesterdays. Perfection is not attainable, but if we chase perfection, we can catch excellence.
DEDICATION
Anything can be accomplished with hard work and dedication. We work hard to become the best business partner to our clients as possible. We are dedicated to ensuring that their success is our success.