New York, NY – July 22, 2019
KM² Solutions is proud to announce that global consulting firm, Frost & Sullivan, has awarded the company with the 2019 Central American and Caribbean Competitive Strategy Innovation and Leadership Award. This honor is given to Nearshore BPO companies who have demonstrated excellence in their strategic approach to growth, and their execution thereof.
With modern locations and an advanced infrastructure, KM² has streamlined its operation to focus on service offerings and performance so they can expand dynamically alongside client needs. Experiencing a steady double-digit growth rate in recent years, and an over 20% revenue growth in 2018, KM² is building a stable and diversified footprint on the eve of its 15-year anniversary. Today, KM² Solutions operates with more than 4,000 employees across 11 contact centers in 6 countries.
Understanding Competitive Strategy Innovation and Leadership
To achieve best-practice levels in competitive strategy, companies must succeed in three areas—brand, demand, and positioning. This three-fold focus is complemented by an equally rigorous focus on Strategy Innovation and Customer Impact.
Any successful approach to achieving top-line growth must (1) take into account what competitors are and are not doing; (2) meet customer demand with a comprehensive, value-driven product or service portfolio; and (3) establish a brand that resonates deeply with customers and stands apart from other providers. Frost & Sullivan commends KM²’s choice to take the less traveled path, building capacity by implementing a long-term strategy to create a positive presence in locations with untapped potential.
Frost & Sullivan’s Best Practices Awards recognize companies throughout a range of regional and global markets for superior leadership, technological innovation, customer service, and strategic product development. Frost & Sullivan’s industry analyst team benchmarks market participants and measures their performance through independent, primary interviews, and secondary industry research in order to evaluate and identify best practices. The 2019 Latin American and Caribbean Contact Center Outsourcing Awards Banquet, was held on Wednesday, July 17th, 2019 at the Marriott La Jolla in San Diego, California.
The last time that Frost & Sullivan acknowledged KM² was in 2015 when we won the Customer Value Leadership Award.
About KM² Solutions
KM² Solutions ( KM2 Solutions ) operates contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile. KM² Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes a SOC 2 audit annually, and has a Compliance Management System that meets the FDIC standards.
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