December 10th, 2020
On December 9th, 2020, KM² Solutions, in association with Ryan Strategic Advisory, held a webinar discussing how technology is rapidly changing the call center and outsourcing industry.
In this 30-minute discussion and 10-minute Q&A, Host Peter Ryan of Ryan Strategic Advisory, KM² Solutions’ Ray Valentine (CTO), and Lisa Furlough (VP, Performance Optimization) discuss the advancements of CX technology and its impact on the BPO landscape.
Hear Lisa’s take on tech from a front-office perspective and Ray’s technical expertise and knowledge of systems and implementation as they discuss the impact of technology on everything from Client-Onboarding to Human Resources and Performance Management, the value of Analytics, and the advent of AI.
About KM² Solutions
KM² Solutions ( KM2 Solutions ) operates contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile. KM² Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes a SOC 2 audit annually, and has a Compliance Management System that meets the FDIC standards.
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