October 2021
The concept of cultural alignment has been a longstanding feature of the Nearshore model. However what often gets overlooked is how the organizational culture of the customer plays an influential role in determining the level of compatibility that organization has with the local Nearshore location. As partners seek the ideal Nearshore destination, considerations around styles of work and communication, interest in US brands, and overall attitude around the delivery of customer service are among several key considerations that clients, and their CX partners, need to examine. Our Nearshore America webinar unpacked this discussion with several experienced members of the Nearshore community, including:
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About Farmers Insurance
Farmers Insurance Group is an American insurer group of automobiles, homes, and small businesses and also provides other insurance and financial services products. Farmers Insurance has more than 48,000 exclusive and independent agents and approximately 21,000 employees.
About Nearshore Americas
Nearshore Americas is an independent online business news provider dedicated to expanding knowledge around the fastest growing IT services and business process outsourcing markets in the world. As one of the world’s leading online resources for the global services industry, Nearshore Americas is committed to providing high-value information and data for business, finance, and IT leaders in the U.S. and around the world.
About KM² Solutions
KM² Solutions ( KM2 Solutions ) operates contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile. KM² Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes a SOC 2 audit annually, and has a Compliance Management System that meets the FDIC standards.
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